# A repair intake checklist your team can repeat.

Give every device a clear starting point: the customer, the issue, what arrived and what happens next.

Repairnox shop operations checklist

Date: ____________________  Team member: ____________________

## 1. Start with one job reference

- [ ] Create one ticket for this repair.
- [ ] Confirm the customer's name and contact details.
- [ ] Record the preferred way to share updates.

## 2. Record exactly what arrived

- [ ] Confirm device type, model and identifying details.
- [ ] Note visible damage and missing components.
- [ ] List any accessories left with the device.
- [ ] Label the device and accepted accessories.

## 3. Separate the symptom from the diagnosis

- [ ] Capture the customer's main concern in plain language.
- [ ] Distinguish reported symptoms from observed symptoms.
- [ ] Record any checks already completed at intake.

## 4. Agree on the next action

- [ ] Record the agreed next step and any approval needed.
- [ ] Record any quote, deposit or existing payment clearly.
- [ ] Set an owner for the next customer update.
- [ ] Give the customer the ticket reference.

## 5. Make the first handoff explicit

- [ ] Record where the device is waiting.
- [ ] Assign the next action to a team member.
- [ ] Check that the ticket and device references match.

## Handoff notes

Next action: ___________________________________________________

Owner: ____________________  Device or stock location: ____________________

Original practical guidance from Repairnox. Adapt this routine to your devices, team and shop policies. This is not a certification or compliance standard.